REFUNDS & RETURNS

100% Money Back & Satisfaction Guarantee

• At Sweet Happiness, it is our absolute priority that all customers are completely satisfied when shopping with us.
• If you are unhappy with the order you have received, we will gladly issue a full refund or replacement within 30 days of receiving your order.
• Please contact us at support@isweethappiness.com for any questions/concerns regarding your order.
• We reserve the right to decide to grant our policy depending on the concern of the product.

What is your return policy?

• We accept returns for items in unused condition within 30 days the order has been placed. If 30 days have gone by since your order was placed, we will not be able to accept a return.
• Please note that earrings, socks, stockings and underwear are non-returnable for reasons of hygiene and safety.
• Any item not in its original condition, is damaged or missing parts may not be accepted for return, or granted a partial refund only.
• Please understand that because we have already paid for shipping costs on our behalf in order to provide free shipping for all orders, we do not cover the costs for returns nor provide pre-paid shipping labels. The shipping costs for returns is in the responsibility of the customer.
• IMPORTANT: Please email us at support@isweethappiness.com to obtain a RMA number to initiate the return process. All returns must come with an RMA number for identification.

What is your exchange policy?

• If you would like to return your item for exchange due to wrong sizing or color, we require you to return the merchandise (at the cost of shipping) in which we will gladly issue out a replacement of your desired option.
• Please understand that because we have already paid for shipping costs on our behalf in order to provide free shipping for all orders, we do not cover the costs for returns nor provide pre-paid shipping labels.

What if the product I received was defective?

• If the item(s) you received are defective, please contact us at support@isweethappiness.com and we will either issue a full refund or free replacement of the same model.

What is your cancellation policy?

• We allow up to 24 hours from when the order has been placed in order to request a cancellation.
• Please understand that we will not be able to cancel your order any time beyond that as we do our best to process and ship out items as fast as possible.

When will I be refunded for my return?

• Refunds are processed as soon as we receive the returned items in our department.
• It can take anywhere between 5-10 business days for the refunded amount to show on your bank statement. If it has been beyond this period, we advise contacting your bank to see if there might be a pending credit waiting to post.
• We highly recommend all customers to get a tracking number from their local post office when sending their items back to us.

Late or missing refund?

• If you have not received your refund yet, check your bank account. If a refund is still missing, contact your credit card company, as it may take some time too before it correctly reflects on your statement.
• Next, contact your bank. There is sometimes a processing window before the refund amount is posted.
• If all of these steps are done and you still don't have the refund, please email us at support@isweethappiness.com